Refund Policy

Our Easy Return Policy

You have 30 days from the item's delivery date to request a return. To be eligible, ensure the item is unworn, unused, with tags, and in original packaging, alongside the receipt or proof of purchase.

Begin the return process by reaching us at shoprosabelle@gmail.com. Remember, you'll need to send your return to our address, using the provided shipping label and instructions. Items sent without prior return approval won't be accepted.

Our address: 66 Halifax St. Bronx, NY 10465.

Feel free to contact us at shoprosabelle@gmail.com for return inquiries.

Damages and Issues

Inspect items on arrival, and if they're defective, damaged, or incorrect, contact us immediately for a resolution.

Exceptions

Perishable, custom, or personal care items can't be returned. Sale items and gift cards are non-returnable. If in doubt, inquire about specific items.

Exchanges

For a swift exchange, return the item, then make a new purchase.

Refunds

Once your return is received and approved, expect a refund to your original payment method within 10 business days. If it's been over 15 business days, contact us at shoprosabelle@gmail.com. Your bank or credit card company may also take time to process the refund.